Healthcare Facility FAQs

Absolutely not. The SEC³URE service provides information to you, against the criteria you set, of whether a healthcare industry representative (HIR) is in compliance with your access policy. This allows the hospital to then make an informed decision on whether to privilege and grant access or not. The SEC³URE service does not usurp, in any way, your decision making.

The SEC³URE service, provided by IntelliCentrics, is an easy to use, web-based service to help Hospitals implement and enforce their safety and security access policies. Each hospital establishes its own conditions of entry (i.e. credentials) to restricted or patient sensitive areas.

For more information please see the Service Description and the Service Brochure

The Service is provided to Hopsitals at no charge.

When in the Chrome browser, navigate to Settings > Advanced > Languages. Then, in the Language drop-down, select the option to “Offer to translate pages that aren’t in a language you read” (slide to the right). This will give you the option to translate the website into your preferred language through the Chrome browser.

As well as a dedicated Customer Service Team, IntelliCentrics provides a named IntelliCentrics Customer Hero to assist you. The service team is available Monday to Friday, 9.00am to 5.00pm EST by phone or email at:

• 1-877-885-1420
• cacustomerservice@intellicentrics.com

The SEC³URE service is supported in Internet Explorer 9 (latest update version: 9.0.32) and newer as well as the latest versions of Chrome and Firefox.

As part of the service, IntelliCentrics provides training for Hospital users of the service, both face to face and on-line. Please call 1-877-885-1420 to speak with an IntelliCentrics Customer Hero.

IntelliCentrics handles all of the document management on behalf of the hospital.

The SEC³URE service is a web-based service that the Hospital accesses via any existing pc’s or laptops that are Internet enabled. Beyond that, the only specific equipment required is an inexpensive label writer and the labels themselves.

Absolutely not. IntelliCentrics has never done this and can assure you that we never will. For further information please visit our Privacy Policy.

An IntelliCentrics Customer Hero is designed to drive maximum benefit from the SEC³URE service for you, whilst taking away much of the administrative burden and all at no charge!

Each named IntelliCentrics Customer Hero proactively supports the Hospitals by managing the initial setup within SEC³URE. This is then followed by the management of the day to day credentialing process as well as handling e-mail and telephone communications with commercial visitors on your behalf.

A credential can include immunizations, levels of training attained, occupational health and safety protocols and professional accreditations. The exact credentials required will be dependent upon the areas of the Hospital for which access is required and your specific access policy.

Credentials can also include any specific policies or procedures that commercial visitors need to accept prior to visiting your hospital e.g. Parking Policy, Hospital Health and Safety policy, etc.

Each hospital determines its access policy and all requirements they wish to set within that policy.

IntelliCentrics manages the entire communication process with commercial visitors on your behalf.

A Hospital can easily make changes, at any time, as required. IntelliCentrics will communicate all such changes to commercial visitors on your behalf.