Healthcare Industry Representatives FAQs

General FAQ's

IntelliCentrics is the provider of the SEC3URE and SEC3URE service. For more details please visit About.


IntelliCentrics is the industry leader in healthcare industry representative credentialing and we’ve developed the most comprehensive healthcare access policy management solution available. IntelliCentrics has:

  • Over 6,500 Healthcare Facilities using our service globally
  • Over 450,000 registered healthcare industry representatives
  • Over 9,000,000 credential documents managed, without a single missed SLA

For more information please see About SEC3URE


Vendor credentialing has been recognized by hospitals as an integral service regarding regulatory compliance. The benefits of instating a credentialing program into the hospitals has been recognized by the Ontario Hospital Association, the BPS Supply Chain Secretariat and the Association of Operating Room Nurses (AORN), to name a few.

There are two main reasons that are creating a demand for credentialing. One is the increasing necessity of meeting the standards for quality care. The second is the need for hospitals to control costs by more actively managing their vendors and limiting their exposure quality breaches.

This has led hospitals and healthcare facilities to ensure everyone walking through their doors is safe (have had a criminal background check) properly trained and immunized, thereby reducing risk to patients within their facilities and meet the standards of providing quality care.

Hospitals’ Occupational Health and Safety departments have always taken a proactive role in ensuring that contractors had the correct credentials. IntelliCentric’s web-based system drives the value of a credentialing program, particularly when it comes to regulatory compliance. Your hospital has deemed vendor credentialing services to be instated as a necessary measure in order to protect themselves, the patients and the vendors from avoidable tribulations.


No, vendor management appreciates the value that vendors bring to hospitals. Vendor management validates business partners both from a corporate perspective as well as the individual representatives that are in the hallways.

One of the drivers for implementing a vendor management program is to track who is in the facility, managing infection control and ensuring that representatives appreciate the hospitals policies.


Membership

IntelliCentrics provides a dedicated Customer Service Team to assist you with any help you may want along the way. The team is available to assist you, Monday to Friday, 9.00am to 5.00pm EST by phone or email at:


Yes, there are a number of options for how to do this:

  • Provide details of the healthcare industry representatives you would like to register to the SEC3URE Customer Service Team. They will then handle all the data entry and profile creation on your behalf, minimizing administration overhead for your company
  • Register each commercial visitor on the system as normal

Please have your company contact the SEC3URE Customer Service Team at 1-877-885-1420 for further details on how we can assist, including bulk invoicing options


Base Membership is free for commercial visitors. A Base Member may upload their picture and contact information and use their Base Membership to sign in and out of a hospital. Base Members cannot submit credentials but can accept policies if it is a hospital requirement. Membership can be upgraded at any time during the course of the year.

Premium Membership offers all the same privileges as Base Membership and in addition, IntelliCentrics will manage all required credentials and policies that a hospital deems necessary in line with their visitor access policies. IntelliCentrics guarantees to process all submitted credential documents within four business days. Premium members pay a single annual fee that covers them for all hospitals. Membership can be upgraded at any time during the course of the year.

Premium Express Membership offers all the same privileges as Premium Membership and in addition, IntelliCentrics guarantees the processing of uploaded credential documents the next business day. Membership can be upgraded at any time during the course of the year.


Base membership is available at no charge to the healthcare industry representatives.


If your hospitals require credentials to be submitted and checked for compliance with their access policy, then an upgraded membership will be required.

Premium Membership is available for an annual fee of $249 (plus HST).

Premium Express Membership is available for an annual fee of $295 (plus HST).


After becoming a Base Member, you will receive a notification if your hospitals require credentials to be submitted and checked. If you do not receive this notification then you do not need to upgrade.


Login to your account at  SEC3URE, select the ‘My Account’ tab from the welcome bar at the top right of the page and simply click on ‘Upgrade’.


Absolutely not. Your membership is a universal one and covers you for ALL 6500+ SEC3URE enabled hospitals world-wide.


Absolutely not. Your membership is a universal one and covers you for ALL 6500+ SEC3URE enabled hospitals world-wide.


There is no obligation to join IntelliCentrics.

However, it is important for you to know that you  may not be compliant with specific hospital access policy and you may lose access to restricted or patient-sensitive areas within the hospital.


IntelliCentrics certainly will not force you to upgrade to a Premium Membership. However you can only submit credentials etc. to SEC3URE if you are a Premium or Premium Express Member. Without this level of membership you will be unable to use the SEC3URE service to demonstrate your compliance with the hospitals’ access policies. As a result, you may lose access to restricted or patient-sensitive areas within the hospital.


The SEC3URE service is supported in Internet Explorer 9 (latest update version: 9.0.32) and newer as well as the latest versions of Chrome and Firefox.


Credentials

Credentials are defined by each individual hospital. A credential can include immunizations, specific levels of training and professional accreditations. The exact credentials required will be dependent upon the areas of the hospital for which access is required and the hospitals’ specific access policy.


Each hospital determines its access policy and all requirements within that policy. IntelliCentrics has no authority to determine any hospitals’ access policy including required credentials.


Credentials can be scanned and uploaded directly to the SEC3URE website.


Credentials need to be submitted to the SEC3URE service by 5pm Monday to Friday in order for them to be classed as submitted on that day. If they are submitted after 5pm on Friday, a statutory holiday or the weekend, processing of that credential will begin on the next available business day at which point the service-level agreements (SLA’s) commence.


IntelliCentrics does all of the document management on behalf of the healthcare industry representatives.

This includes reminders when credentials are about to expire and notifications of any changes to credential requirements for any hospitals.


IntelliCentrics does not request that you provide credentials. IntelliCentrics is a service that hospitals use to communicate and manage compliance of their access policies. It is the hospitals who request and require your credentials.


Privacy Policy

Once you have attached specific hospitals to your profile, only authorized users within your selected hospitals can see your information. No other hospitals can see your information. Furthermore, you can remove yourself from any hospital, at any time.


Absolutely not. IntelliCentrics has never done this and can assure you that we never will. For further information please visit our Privacy Policy.


Account Information

Login to your account at  SEC3URE, select the ‘My Account’ tab from the welcome bar at the top right of the page and click on the ‘Download receipt’ link on the ‘My Account’ page.


Login to your account at  SEC3URE, select the ‘My Profile’ tab from the welcome bar at the top right of the page and click the ‘edit’ button on the ‘My Profile’ page.

You will now be able to amend your profile details including phone numbers and addresses.

Once you have completed all the changes make sure to press the ‘save’ button to update your profile.


Login to your account at  SEC3URE, select the ‘Change Password’ tab from the welcome bar at the top right of the page. You will now be able to change your password.


Please use the Forgot Password page to set a new password for your account


Login to your account at  SEC3URE, select the ‘My Hospitals’ tab from the welcome bar at the top right of the page and you will see all of the hospitals you are currently attached to.

To add or delete hospitals enter the province, health region, or search for hospital name and click on ‘Add’ or ‘Add all’ as appropriate. Hospitals can also be removed on this  page by clicking ‘Remove’.


After adding hospitals to your profile, your home page will immediately show all outstanding credentials required by any of your hospitals.

You can then click on any of the outstanding credentials to view details of each item.


If you change companies, it will be your responsibility to update all employer-related materials previously submitted to SEC3URE in order to demonstrate continued compliance under your new employer. The key credentials requiring updating will be those associated with your employer, such as liability Insurance.

If you require any assistance with this please contact your Customer Service Representative at 1-877-885-1420 or CAcustomerservice@intellicentrics.com


Login to your account at  SEC3URE, select the ‘My Profile’ tab from the welcome bar at the top right of the page and you will see an area to the left of the screen where your photo should be.

Click on that area and you will be taken to a screen where you can select the photo you would like to upload.